Reference

What You Agree to When You Use ji9

These terms set out the rules that govern your account with ji9 — from how you register and deposit through bKash, Nagad, or Rocket, to how withdrawals are processed and how disputes are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredRegional access rulesWallet transaction termsAccount closure rights
ji9 What You Agree to When You Use ji9
TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If a clause is unclear, if you need to flag a dispute, or if you believe your account has been actioned incorrectly, our support team handles terms-related queries directly. Raise your concern through any of the channels below and reference your account ID so we can pull the right record quickly.

Team online

Live Chat

Open the chat widget from your account dashboard for real-time terms and account queries — fastest path for wallet transaction disputes.

Email Support

Write to our support address for formal terms queries, account review requests, or written records of a dispute outcome.

Help Centre

The Help Centre holds the full current version of these terms alongside account-action guides for deposits, withdrawals, and closures.

ACCOUNT SECURITY STANDARDS

How We Handle Your Account and Data

Your account data is held securely and used only to operate your ji9 account — processing your bKash, Nagad, or Rocket transactions, verifying identity on withdrawal requests, and maintaining your activity record as required. We do not sell account data to third parties. Cookie use on ji9 is limited to session management and fraud detection; you can adjust cookie preferences in your browser at any time, though disabling session cookies will affect login.

Data Retention

We keep your account record for as long as your account is active and for a period after closure as required by applicable rules in your region.

Wallet Verification

Withdrawal requests are verified against the wallet name on your account. A Nagad or Rocket wallet registered to a different name will be held for manual review.

Account Security

Your login credentials are yours to protect. Enable OTP verification on your account — any access using valid credentials is treated as authorised activity.

Data Requests

You can request a copy of the data we hold on your account or ask for an account closure by contacting support with your registered mobile number.

Common Questions About These Terms

These are the questions we hear most about account terms, wallet rules, and what happens when something goes wrong.

These terms apply to anyone who registers and uses a ji9 account. Access and eligibility depend on your local law and the eligible regions we serve — check before registering.

Yes. We may update these terms when our services change or when required. The revised version is posted here with an effective date, and continued account use means you accept the changes.

Withdrawals are held when the wallet name does not match your registered account name. Contact support with your account ID and wallet details to resolve it quickly.

Send a closure request through email support or live chat, including your registered mobile number. We will process it and confirm in writing once the account is closed.

We hold registration details, transaction records, and login history tied to your account. Contact support with your registered number to request a copy or ask what we retain.

Where your local law applies, it governs. These terms do not override applicable local law. Eligibility to use ji9 depends on whether access is permitted in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.